Annature Help Center

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Annature Help Center

FAQs

FAQs

Annature's top frequently asked questions are answered in this category. If you have a burning question, feel free to reach out to support.

General FAQ's

Where is Annature based?

Where is my data stored?

How much data storage do I get?

What if someone is signing or completing an ID verification in a different time zone?

Mobile area codes

How can I use SMS?

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Team members and groups

Can an administrator share an envelope with a group?

What happens to a deleted user’s envelopes and verifications?

Envelope FAQ's

Can I make fields required so that my clients must fill before finishing?

Can I remove a recipient if their signature is no longer needed?

Why are some document fields left unfilled by my recipients?

Why did my recipient's link to their envelope expire?

Can I (sender) sign before the envalope goes to my clients?

Can I have an approval workflow?

Why is my recipient stuck in a pending status?

What document file types are supported?

Can I send an envelope to multiple recipients with the same email address?

How can we ensure the witness has signed when both signer and witness use the same device?

How does Annature ensure the right person is signing?

What is the file size limit for an envelope?

Where does Annature keep TFN and bank details?

Can I replace a document in an envelope that's in progress?

Locate an envelope ID

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Identity verification FAQ's

What happens when I purge evidence?

Will I be charged if an ID verification isn't completed?

Can I trial the ID verification feature?

Does uploaded evidence get emailed to the sender?

Who does Annature share information with when completing an ID verification?

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Billing FAQ's

Will I get charged if I add an additional user?

How does Annature collect my payment information?

Will I be charged for reminders sent?

Are there any additional costs?

When will I be charged?

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