---
title: FAQs | Annature Help Center
description: Annature's top frequently asked questions are answered in this category. If you have a burning question, feel free to reach out to support.
---

[Skip to content](https://support.annature.com.au/migration/faqs#main-content)

English

Show submenu for translations

![Annature wordmark.png\]](https://support.annature.com.au/hs-fs/hubfs/Annature%20wordmark.png?height=46&name=Annature%20wordmark.png)

Open main navigation

Close main navigation

- English
  
  Show submenu for translations
- [Go to Annature](https://dashboard.annature.com.au/)

[Go to Annature](https://dashboard.annature.com.au/)

 Guides and answers from the Annature team

- There are no suggestions because the search field is empty.

1. [Annature Help Center](https://support.annature.com.au/migration)
2. [FAQs](https://support.annature.com.au/migration/faqs)

# FAQs

 Annature's top frequently asked questions are answered in this category. If you have a burning question, feel free to reach out to support.

## General FAQ's

- [Where is my data stored?](https://support.annature.com.au/migration/where-is-my-data-stored)
- [How much data storage do I get?](https://support.annature.com.au/migration/how-much-data-storage-do-i-get)
- [What if someone is signing or completing an ID verification in a different time zone?](https://support.annature.com.au/migration/what-if-someone-is-signing-or-completing-an-id-verification-in-a-diffrent-timezone)
- [Mobile area codes](https://support.annature.com.au/migration/mobile-areas-codes)
- [Where is Annature based?](https://support.annature.com.au/migration/where-is-annature-based)
- [How can I use SMS?](https://support.annature.com.au/migration/how-can-i-use-sms)

See less ▼

## Team members and groups

- [Can an administrator share an envelope with a group?](https://support.annature.com.au/migration/can-an-administrator-share-an-envelope-with-a-group)
- [What happens to a deleted user’s envelopes and verifications?](https://support.annature.com.au/migration/what-happens-to-a-deleted-users-enalopes-and-verifications)

## Envelope FAQ's

- [Why is my recipient stuck in a pending status?](https://support.annature.com.au/migration/why-is-my-recipient-stuck-in-a-pending-status)
- [Can I replace a document in an envelope that's in progress?](https://support.annature.com.au/migration/can-i-replace-a-document-in-an-envelope-thats-in-progress)
- [Locate an envelope ID](https://support.annature.com.au/migration/locate-an-envelope-id)
- [Why Emails May Fail to Deliver — And What You Can Do](https://support.annature.com.au/migration/why-emails-may-fail-to-deliver-and-what-you-can-do)
- [Why are some document fields left unfilled by my recipients?](https://support.annature.com.au/migration/why-are-some-document-fields-left-unfilled-by-my-recipients)
- [Can I have an approval workflow?](https://support.annature.com.au/migration/can-i-have-an-approval-workflow)
- [Why did my recipient's link to their envelope expire?](https://support.annature.com.au/migration/why-did-my-recipients-link-to-their-envelope-expire)
- [How can we ensure the witness has signed when both signer and witness use the same device?](https://support.annature.com.au/migration/how-can-we-ensure-the-witness-has-signed-when-both-signer-and-witness-use-the-same-device)
- [What document file types are supported?](https://support.annature.com.au/migration/what-document-file-types-are-supported)
- [Can I make fields required so that my clients must fill before finishing?](https://support.annature.com.au/migration/can-i-make-fields-required-so-that-my-clients-must-fill-before-finishing)
- [How does Annature ensure the right person is signing?](https://support.annature.com.au/migration/how-does-annature-ensure-the-right-person-is-signing)
- [Can I send an envelope to multiple recipients with the same email address?](https://support.annature.com.au/migration/can-i-send-an-envelope-to-multiple-recipients-with-the-same-email-address)
- [What is the file size limit for an envelope?](https://support.annature.com.au/migration/what-is-the-file-size-limit-for-an-envelope)
- [Can I remove a recipient if their signature is no longer needed?](https://support.annature.com.au/migration/can-i-remove-a-recipient-if-their-signature-is-no-longer-needed)
- [Where does Annature keep TFN and bank details?](https://support.annature.com.au/migration/where-does-annature-keep-tfn-and-bank-details)
- [Can I (sender) sign before the envalope goes to my clients?](https://support.annature.com.au/migration/can-i-sender-sign-before-the-envalope-goes-to-my-clients)

See less ▼

## Identity verification FAQ's

- [Who does Annature share information with when completing an ID verification?](https://support.annature.com.au/migration/who-does-annature-share-information-with-when-completing-an-id-verification)
- [Does uploaded evidence get emailed to the sender?](https://support.annature.com.au/migration/does-uploaded-evidence-get-emailed-to-the-sender)
- [Will I be charged if an ID verification isn't completed?](https://support.annature.com.au/migration/will-i-be-charged-if-an-id-verification-isnt-completed)
- [Can I trial the ID verification feature?](https://support.annature.com.au/migration/can-i-trial-the-id-verification-feature)
- [What happens when I purge evidence?](https://support.annature.com.au/migration/what-happens-when-i-purge-eveidence)

## Billing FAQ's

- [Will I get charged if I add an additional user?](https://support.annature.com.au/migration/will-i-get-charged-if-i-add-an-additional-user)
- [When will I be charged?](https://support.annature.com.au/migration/when-will-i-be-charged)
- [How does Annature collect my payment information?](https://support.annature.com.au/migration/how-does-annature-collect-my-payment-information)
- [Are there any additional costs?](https://support.annature.com.au/migration/are-there-any-additional-costs)
- [Will I be charged for reminders sent?](https://support.annature.com.au/migration/will-i-be-charged-for-reminders-sent)

- [Getting Started](https://support.annature.com.au/migration/getting-started)
- [Envelopes](https://support.annature.com.au/migration/envelopes#main-content)
  
  
  
  
  
    - [Envelope Basics for Senders](https://support.annature.com.au/migration/envelopes#envelope-basics-for-senders)
    - [Envelope Basics for Recipients](https://support.annature.com.au/migration/envelopes#envelope-basics-for-recipients)
    - [Document Fields](https://support.annature.com.au/migration/envelopes#document-fields)
    - [Envelope Authentication](https://support.annature.com.au/migration/envelopes#envelope-authentication)
    - [Message Templates](https://support.annature.com.au/migration/envelopes#message-templates)
    - [Advanced envelope features](https://support.annature.com.au/migration/envelopes#advanced-envelope-features)
- [Templates](https://support.annature.com.au/migration/templates)
- [Identity verification](https://support.annature.com.au/migration/identity-verification#main-content)
  
  
  
  
  
    - [Sending an identity verification](https://support.annature.com.au/migration/identity-verification#sending-an-identity-verification)
    - [Completing an identity verification](https://support.annature.com.au/migration/identity-verification#completing-an-identity-verification)
- [Address book](https://support.annature.com.au/migration/address-book)
- [Personalise & Branding](https://support.annature.com.au/migration/personalise-branding#main-content)
  
  
  
  
  
    - [Your Account](https://support.annature.com.au/migration/personalise-branding#your-account)
    - [Your Organisation](https://support.annature.com.au/migration/personalise-branding#your-organisation)
- [Integrations](https://support.annature.com.au/migration/integrations#main-content)
  
  
  
  
  
    - [Xero](https://support.annature.com.au/migration/integrations#xero)
    - [Xero Practice Manager](https://support.annature.com.au/migration/integrations#xero-practice-manager)
    - [FYI](https://support.annature.com.au/migration/integrations#fyi)
    - [Xplan](https://support.annature.com.au/migration/integrations#xplan)
    - [Close CRM](https://support.annature.com.au/migration/integrations#close-crm)
    - [HubSpot CRM](https://support.annature.com.au/migration/integrations#hubspot-crm)
    - [Microsoft Entra ID (Azure Active Directory)](https://support.annature.com.au/migration/integrations#microsoft-entra-id-azure-active-directory)
    - [Worksorted](https://support.annature.com.au/migration/integrations#worksorted)
    - [Pinch](https://support.annature.com.au/migration/integrations#pinch)
    - [Google Chrome Extension](https://support.annature.com.au/migration/integrations#google-chrome-extension)
    - [Mailchimp](https://support.annature.com.au/migration/integrations#mailchimp)
    - [MYOB](https://support.annature.com.au/migration/integrations#myob)
- [Settings](https://support.annature.com.au/migration/settings#main-content)
  
  
  
  
  
    - [User account settings](https://support.annature.com.au/migration/settings#user-account-settings)
    - [Organisation settings](https://support.annature.com.au/migration/settings#organisation-settings)
    - [Groups](https://support.annature.com.au/migration/settings#groups)
    - [User Management](https://support.annature.com.au/migration/settings#user-management)
    - [Email Notifications](https://support.annature.com.au/migration/settings#email-notifications)
    - [Billing](https://support.annature.com.au/migration/settings#billing)
    - [Developers](https://support.annature.com.au/migration/settings#developers)
    - [Add-ons](https://support.annature.com.au/migration/settings#add-ons)
    - [Labels](https://support.annature.com.au/migration/settings#labels)
    - [Automatic reminders](https://support.annature.com.au/migration/settings#automatic-reminders)
    - [Message templates](https://support.annature.com.au/migration/settings#message-templates)
    - [Envelope preferences](https://support.annature.com.au/migration/settings#envelope-preferences)
- [Security](https://support.annature.com.au/migration/security#main-content)
  
  
  
  
  
    - [Compliance](https://support.annature.com.au/migration/security#compliance)
    - [Data Security](https://support.annature.com.au/migration/security#data-security)
    - [Security Tips](https://support.annature.com.au/migration/security#security-tips)
- [FAQs](https://support.annature.com.au/migration/faqs#main-content)
  
  
  
  
  
    - [General FAQ's](https://support.annature.com.au/migration/faqs#general-faqs)
    - [Team members and groups](https://support.annature.com.au/migration/faqs#team-members-and-groups)
    - [Envelope FAQ's](https://support.annature.com.au/migration/faqs#envelope-faqs)
    - [Identity verification FAQ's](https://support.annature.com.au/migration/faqs#identity-verification-faqs)
    - [Billing FAQ's](https://support.annature.com.au/migration/faqs#billing-faqs)

[![Chill listening crop-3](https://support.annature.com.au/hs-fs/hubfs/annature-logo.png?width=134&height=24&name=annature-logo.png "Chill listening crop-3")](http://annature.com.au)

Copyright © 2026, Annature