![Annature wordmark.png]](https://support.annature.com.au/hs-fs/hubfs/Annature%20wordmark.png?height=46&name=Annature%20wordmark.png){kind=small}
FAQs
Annature's top frequently asked questions are answered in this category. If you have a burning question, feel free to reach out to support.
General FAQ's
Team members and groups
Envelope FAQ's
- Can I replace a document in an envelope that's in progress?
- Why is my recipient stuck in a pending status?
- Locate an envelope ID
- Why are some document fields left unfilled by my recipients?
- Why Emails May Fail to Deliver — And What You Can Do
- Can I have an approval workflow?
- Why did my recipient's link to their envelope expire?
- How can we ensure the witness has signed when both signer and witness use the same device?
- What document file types are supported?
- Can I make fields required so that my clients must fill before finishing?
- How does Annature ensure the right person is signing?
- Can I send an envelope to multiple recipients with the same email address?
- What is the file size limit for an envelope?
- Can I remove a recipient if their signature is no longer needed?
- Where does Annature keep TFN and bank details?
- Can I (sender) sign before the envalope goes to my clients?